Exchanges and Returns

Risk-Free Ordering, Hassle-Free Returns

Naturally, we want you to be happy with every item ordered from Ultima. However, if you need to exchange or return an item, we want to make it as easy as possible. If you’re not pleased with your purchase and would like to return it, or simply want to exchange your product for another, Ultima offers no hassle returns and won’t charge you an annoying “restocking fee”.

Simply contact customer service for a return authorization or RA. This way we’ll be expecting your return or exchange and we’ll know what to do when it arrives. You may contact us by email at any time or call customer service during office hours (8AM and 5PM EST) to get the process started.

When shipping your return, please include the RA number to the right of the address and be sure that you include the bottom of your invoice within the package. If you have any questions, please call us at (800) 487-3347.

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